Shipping policy

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking details once your order has shipped.

Standard delivery: 3–7 business days

Express delivery: 1–3 business days (where available)

Shipping fees are calculated at checkout based on your location and order weight.

International Shipping We ship to select international destinations. International orders typically arrive within 10–21 business days depending on the destination country and customs processing times. International shipping fees and any applicable customs duties or import taxes are the responsibility of the buyer.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Delays We are not responsible for delays caused by customs, weather, or carrier disruptions. If your order is significantly delayed, please contact us at supportprimenest1@gmail.com

Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can resolve the issue promptly.