Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at supportprimenest1@gmail.com. Returns must be sent to our return address provided at the time your return is accepted. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including perishable goods (food, flowers, plants), custom or personalized products, personal care goods (beauty products), hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at supportprimenest1@gmail.com

Phone: 08136229247

Address: Damare, Ahmed Song Street, Yola, Adamawa State, 640230, Nigeria.