FAQ — PrimeNest | Shipping, Returns & Support

Orders & Shipping

How long does delivery take? Standard delivery takes 3–7 business days. Express delivery takes 1–3 business days. International orders may take 10–21 business days depending on location.

How long does order processing take? Orders are processed within 1–3 business days after payment is confirmed.

Can I track my order? Yes! Once your order ships, you'll receive a confirmation email with your tracking number.

Do you ship internationally? Yes, we ship worldwide. Delivery times and costs vary by destination.

Returns & Refunds

What is your return policy? We offer a 30-day return policy. Items must be unworn, unused, with original tags and packaging. Contact us at supportprimenest1@gmail.com to initiate a return.

How long do refunds take? Once your return is inspected and approved, refunds are processed within 10 business days to your original payment method.

Can I exchange an item? Yes — return the item you have and place a new order for the replacement once the return is accepted.

What items cannot be returned? Perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards are non-returnable.

Payments

What payment methods do you accept? We accept all major credit/debit cards and other payment methods available at checkout.

Is my payment information secure? Absolutely. Our store uses SSL encryption and all payments are processed through secure, industry-standard payment gateways.

Products

Are your product images accurate? We strive to display products as accurately as possible. Colors may vary slightly due to screen settings.

What if I receive a damaged or wrong item? Contact us immediately at supportprimenest1@gmail.com with your order number and a photo of the issue. We'll make it right.

Still have questions? We're happy to help!

Email: supportprimenest1@gmail.com

Phone: 08136229247

Address: Damare, Ahmed Song Street, Yola, Adamawa State, 640230, Nigeria

Business Hours: Monday–Friday 9:00 AM–6:00 PM WAT | Saturday 10:00 AM–4:00 PM WAT

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